Job Description
Join Boston Connect Solutions and launch your career in customer service! We're seeking motivated Entry-Level Call Center Representatives to join our award-winning team immediately. No experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth matters.
Why Join Us?
- Full-time position with benefits (health/dental/vision)
- Paid training program (4 weeks)
- Clear career advancement path to senior roles
- Modern downtown Boston location near T stations
- Performance-based quarterly bonuses
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding account services
- Document interactions accurately in CRM system
- Meet/exceed performance metrics (call volume, CSAT)
- Collaborate with team to improve service quality
- Adhere to compliance protocols and security standards
- Participate in ongoing training and coaching sessions
Qualifications
- No prior experience required – open to all backgrounds
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Ability to navigate multiple computer systems
- Reliable internet connection for remote work options
- Positive attitude and customer-first mindset
- Typing speed of 25+ WPM
- Available for evening/weekend shifts as needed