Job Description
Join our award-winning team as a Customer Service Representative and deliver exceptional remote support to clients across Seattle and Virginia. This immediate hire opportunity offers competitive pay, flexible scheduling, and full benefits. We're seeking empathetic professionals to resolve inquiries via phone, chat, and email while maintaining our 98% satisfaction benchmark. Enjoy the freedom of working from home with our cutting-edge digital tools and ongoing training programs.
Responsibilities
- Resolve customer inquiries within 15-minute SLA using CRM systems
- Process orders, returns, and payment adjustments with 99% accuracy
- Document all interactions in Salesforce with detailed resolution notes
- Collaborate with technical team to resolve complex escalations
- Maintain positive sentiment scores above 90% in customer feedback
- Identify upsell opportunities for premium service packages
- Participate in weekly performance improvement workshops
Qualifications
- 2+ years customer service experience in remote/hybrid environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work flexible hours including evenings/weekends
- High-speed internet connection and quiet home office space
- Associate degree or equivalent technical certification
- Experience with PCI-compliant payment processing
- Typing speed of 50+ WPM with 95% accuracy