Job Description
Join our dynamic team at ConnectServe Solutions as a Chat Support Specialist in Dallas, TX! We're urgently hiring motivated professionals to deliver exceptional customer experiences through real-time chat support. This is your opportunity to launch a rewarding career in customer service with immediate start and competitive benefits. Our state-of-the-art downtown office offers a collaborative environment where your skills will make a tangible impact.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of interactions using Zendesk and Salesforce
- Collaborate with cross-functional teams to escalate complex issues
- Meet monthly performance targets for response time and resolution rates
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training on product updates and communication techniques
- Support omnichannel initiatives including email and phone overflow
Qualifications
- Minimum 1 year of customer service or chat support experience
- Exceptional written communication with 60+ WPM typing speed
- Proficiency with CRM platforms (Zendesk, Salesforce, or similar)
- Strong problem-solving abilities with technical aptitude
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; associate's degree preferred
- Flexible availability including evenings and weekends as needed
- Dallas-based or willing to relocate immediately