Job Description
Join Kansas City's fastest-growing call center team! We're seeking motivated Entry-Level Customer Service Representatives to deliver exceptional support to our diverse client base. No experience necessary—comprehensive training provided. Enjoy competitive pay, flexible scheduling, and career growth opportunities in a dynamic environment.
As a key member of our support team, you'll handle inbound/outbound calls, resolve customer inquiries, and maintain accurate records. We value your potential and offer pathways to advancement into specialized roles like tech support or sales.
Responsibilities
- Handle 50-80 daily calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in case management systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to escalate complex issues
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Basic computer proficiency (typing 25+ WPM)
- Clear communication skills (verbal/written)
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and multitasking abilities
- No prior call center experience required
- Must pass background check and drug screening