Job Description
Launch your customer service career with no experience required! Join our dynamic Long Beach call center team at Pacific Connect Solutions. We're hosting a dedicated hiring event for motivated individuals ready to grow with us. Enjoy competitive pay, comprehensive training, and a supportive team environment. Perfect for career changers, recent graduates, or anyone seeking a fresh start in thriving Southern California!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to enhance customer experiences
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills and clear speaking voice
- Basic computer proficiency and typing ability
- Positive attitude with problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- No prior experience required – we provide paid training!
- Must pass background check and drug screening