Job Description
Join our award-winning team at Customer Connect Solutions! We're seeking passionate Weekend Shift Customer Service Representatives to deliver exceptional experiences to our Albuquerque community. This is your chance to work in a supportive, fast-paced environment while enjoying premium benefits like weekend differential pay, flexible scheduling, and career growth opportunities.
Why You'll Love Working With Us:
- Competitive pay with weekend shift premiums
- Comprehensive paid training program
- Health/dental/vision benefits for part-timers
- Employee referral bonuses
- Clear advancement pathways
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM tools
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in weekend hiring events and onboarding initiatives
- Contribute to process improvement initiatives
Qualifications
- 6+ months customer service experience in a high-volume environment
- Proficiency with CRM systems (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced weekend schedules
- Basic technical troubleshooting aptitude
- Spanish bilingual proficiency strongly preferred
- High school diploma or equivalent (college degree a plus)