Job Description
Launch your career in customer service with ConnectHub Solutions! We're seeking motivated Entry-Level Call Center Representatives to join our Louisville team immediately. Enjoy competitive pay, comprehensive paid training, and a supportive work environment with growth opportunities. No experience needed – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using our knowledge base and scripts
- Document interactions accurately in CRM systems
- Meet quality metrics (call handling time, satisfaction scores)
- Collaborate with team members on complex issues
- Adhere to compliance and security protocols
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency (typing, navigation)
- Positive attitude and customer service mindset
- Ability to work flexible shifts (including evenings/weekends)
- Pass background check and drug screening
- Must be authorized to work in the US