Job Description
Join our award-winning customer service team and launch your career in tech! ConnectServe Solutions is seeking enthusiastic individuals for immediate full-time call center roles in Los Angeles. No experience required – we provide comprehensive paid training and career growth opportunities. Enjoy competitive pay, flexible schedules, and a supportive team environment. Perfect for recent graduates, career changers, or anyone seeking a fresh start in a dynamic industry.
Why Join Us?
• Industry-leading onboarding program
• Health benefits and retirement plans
• Performance-based bonuses
• Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using our proprietary CRM system and knowledge base
- Document interactions accurately in real-time
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team leads to improve service quality
- Adapt to new products and processes through ongoing training
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and willingness to learn
- Must pass background check and drug screen