Job Description
Ready to launch your career in customer service? Join ConnectSphere Solutions for our exclusive New York City hiring event! We're seeking passionate entry-level professionals to join our dynamic call center team. Enjoy competitive pay, comprehensive benefits, and paid training in a modern downtown Manhattan office. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve client inquiries using CRM systems and knowledge bases
- Meet/exceed daily performance metrics (calls, quality, resolution time)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service processes
- Participate in quarterly upskilling workshops
Qualifications
- High school diploma or equivalent (GED accepted)
- Clear, articulate communication skills in English
- Basic computer proficiency (typing 25+ WPM)
- Flexible schedule availability (including weekends)
- Positive attitude and problem-solving mindset
- Ability to pass background check/drug screening
- NYC residency preferred