Job Description
Launch your customer service career with ConnectServe Solutions! We're hosting an exclusive hiring event for motivated individuals to join our award-winning NYC call center team. Enjoy competitive pay, comprehensive benefits, and paid training in a dynamic environment. No experience needed – we provide all tools for success!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve issues using CRM systems and internal resources
- Document interactions accurately in customer databases
- Meet performance metrics (call time, CSAT scores)
- Collaborate with team members for seamless service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to multitask in fast-paced settings
- Positive attitude with problem-solving mindset
- Flexible availability including evenings/weekends
- Valid NY state ID for onboarding