Job Description
Launch Your Career with Paid Training!
Ready to start a rewarding career in customer service? CustomerConnect Solutions offers a comprehensive paid training program for motivated individuals to become Call Center Representatives in San Antonio. No experience needed – we provide all the tools you need to succeed in a supportive environment with growth opportunities.
Why Join Us?
- Competitive hourly wages with performance bonuses
- Full paid training program (4 weeks)
- Health benefits, 401k matching, and paid time off
- Career advancement paths to team lead/supervisor
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions and maintain accurate records
- Meet/exceed performance metrics (call quality, speed)
- Collaborate with team members for complex issues
- Adhere to compliance protocols and security standards
- Continuously improve product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Basic computer proficiency (typing, navigation)
- Problem-solving and multitasking abilities
- Positive attitude and willingness to learn
- Reliable transportation to our San Antonio facility
- Ability to pass background check/drug screen
- Must be authorized to work in the US