Job Description
Launch your career in customer service with no experience required! CustomerConnect Solutions is hiring motivated individuals for our Orlando call center. We provide comprehensive paid training and career advancement opportunities. Join a dynamic team supporting Fortune 500 clients with competitive benefits and a supportive work environment. No prior experience needed – just bring your positive attitude and willingness to learn!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using knowledge base and scripts
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and efficiency
- Collaborate with team members to improve customer experiences
- Adhere to compliance protocols and confidentiality standards
- Participate in ongoing training to enhance skills
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication skills
- Basic computer proficiency with ability to navigate multiple systems
- Strong problem-solving abilities and patience
- Ability to work flexible shifts including evenings/weekends
- Reliable internet connection for remote training (if applicable)
- Pass background check and drug screening
- Residency in Florida or North Carolina required