Job Description
Are you a persuasive communicator looking for a rewarding career from the comfort of your home?
Apex Support Solutions is currently hiring a dedicated Remote Chat Support Specialist based in Chicago, IL. In this role, you will serve as the first line of defense for our clients, resolving inquiries with empathy and efficiency through our live chat platform.
We are looking for individuals who possess a high typing speed, excellent grammar, and a genuine desire to help others. Join our elite team and enjoy a flexible schedule, competitive pay, and a supportive remote culture.
Why You'll Love Working With Us:
- 100% Remote: No commute, no office politics.
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Professional Growth: Clear pathways for advancement within the company.
Responsibilities
- Respond to customer inquiries via live chat in a timely and professional manner (aim for under 2 minutes response time).
- Diagnose and resolve customer issues accurately using our CRM and knowledge base.
- Upsell products and services where appropriate to meet team revenue targets.
- Document all interactions and solutions in the customer relationship management system.
- Maintain a high Customer Satisfaction (CSAT) score through consistent quality service.
- Collaborate with the QA team to improve chat scripts and troubleshooting guides.
Qualifications
- High school diploma or GED is required.
- Proven typing speed of 45+ words per minute (WPM).
- Stable high-speed internet connection (minimum 10 Mbps upload/download).
- Excellent written communication skills with impeccable grammar and spelling.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Must be a legal resident of the United States.
- Experience with Zendesk or similar chat support platforms is a plus.