Job Description
Launch your customer service career with our award-winning call center in Long Beach! We're seeking motivated entry-level professionals for our paid training program. No experience required – we'll equip you with everything needed to succeed in a dynamic, supportive environment. Enjoy competitive pay, benefits, and clear growth pathways into team leadership or specialized roles.
What We Offer:
- 4-week paid training program ($18/hour during training)
- Full-time schedule with health/dental/vision benefits
- Performance bonuses and quarterly incentives
- Modern, collaborative workspace in downtown Long Beach
- Tuition reimbursement for career advancement
Join 200+ team members who've grown from entry-level to management with us!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet quality metrics (CSAT, AHT, FCR) under guidance
- Collaborate with support teams for complex issues
- Adhere to compliance protocols (HIPAA, PCI-DSS)
- Participate in ongoing skills development
Qualifications
- High school diploma or equivalent (GED accepted)
- Clear communication skills in English
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and customer-first mindset
- Ability to work flexible shifts (including weekends)
- No prior experience necessary – training provided
- Pass background/drug screening