Job Description
Join our award-winning customer service team as a Part-Time Customer Service Representative! We're seeking friendly, motivated individuals in Philadelphia to deliver exceptional client experiences. No prior experience required – we provide comprehensive paid training to set you up for success. Enjoy flexible scheduling, competitive hourly rates, and a supportive team environment. If you're passionate about helping others and want to grow your career in customer service, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions and maintain detailed customer records
- Collaborate with team members to resolve escalated issues
- Adhere to company policies and quality standards
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred but not required
- Flexible availability including evenings and weekends
- Proficient in typing (35+ WPM) and basic computer skills
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening