Job Description
Join ConnectCare Solutions as a Remote Entry-Level Call Center Representative and launch your career in customer service! We're hiring motivated individuals across California and Virginia for fully remote positions with no commute required. Enjoy competitive pay, comprehensive training, and flexible scheduling while making a real impact.
This role offers unparalleled growth opportunities with our Fortune 500 partner, including performance-based bonuses and advancement pathways into specialized support roles. Perfect for recent graduates, career changers, or anyone seeking a stable remote career with exceptional benefits.
What We Offer:
- 100% remote work opportunity
- Full benefits package (health/dental/vision)
- Paid training and certifications
- 401(k) with company match
- Tuition reimbursement program
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed KPIs (AHT, CSAT, FCR)
- Collaborate with team leads for quality improvement
- Participate in monthly coaching sessions
- Adhere to HIPAA/PCI compliance protocols
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience (preferred)
- Excellent verbal/written communication skills
- Proficient with Microsoft Office Suite
- Quiet, dedicated home office space
- Reliable high-speed internet (minimum 25 Mbps)
- Must reside in CA or VA (required)