Job Description
Join our award-winning customer service team as a Work From Home Call Center Representative in San Antonio, TX! No experience required – we provide comprehensive paid training to launch your career in customer success. Enjoy flexible scheduling, competitive benefits, and a supportive remote culture where your growth matters. Be part of a mission-driven company transforming how businesses connect with their customers.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team leads to improve customer experience
- Participate in ongoing training programs to enhance skills
Qualifications
- No experience required – open to career changers and recent graduates
- High school diploma or equivalent (GED accepted)
- Strong typing skills (30+ WPM) and computer literacy
- Excellent verbal communication in English
- Quiet home office space with reliable internet
- Ability to work independently with minimal supervision
- Must pass background check and drug screening