Job Description
Launch your career in customer service with CustomerFirst Solutions, a leading call center provider in Virginia Beach! We're seeking motivated entry-level candidates for our paid training program where you'll develop essential skills while earning a competitive salary. No experience required – we invest in your growth!
Join our supportive team and enjoy comprehensive benefits including health insurance, paid time off, and career advancement opportunities. Our modern office features collaborative workspaces and a positive, inclusive culture.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development sessions
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency (typing, navigation)
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable attendance and punctuality
- Pass background check and drug screening
- Must be authorized to work in the US