Job Description
Join our award-winning customer service team in Columbus, OH! Customer Connect Solutions is seeking motivated entry-level call center representatives for immediate full-time positions. No experience required—we provide comprehensive paid training to launch your career in customer service.
Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Our modern downtown office offers a collaborative environment with performance bonuses and health benefits after 90 days. Perfect for recent graduates or career changers seeking stable employment with growth potential.
Apply today and start earning tomorrow! We’re hiring now to meet high demand for our Fortune 500 client partnerships.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and ticketing systems
- Meet performance metrics: 25+ calls/day, 85% CSAT score
- Collaborate with team leads on complex escalations
- Participate in weekly coaching sessions for skill development
- Adhere to PCI compliance standards during payment processing
Qualifications
- High school diploma or equivalent (required)
- Clear, articulate communication skills
- Basic computer proficiency (Windows, CRM software)
- Ability to type 35+ WPM with 95% accuracy
- Positive attitude and resilience in high-volume settings
- Reliable transportation to downtown Columbus office
- Flexibility to work evenings/weekends (rotating schedule)