Job Description
Launch your career in customer service with ConnectCare Solutions! We're seeking motivated Entry-Level Call Center Representatives in Fort Worth, TX to join our dynamic team. No experience necessary—we provide comprehensive paid training to set you up for success. Enjoy competitive pay, benefits, and a supportive environment where your growth matters.
As a vital part of our customer support team, you'll handle inbound/outbound calls, resolve inquiries, and deliver exceptional service. This is your opportunity to build foundational skills in communication, problem-solving, and technology while working with industry leaders.
Why Join Us?
- Full paid training program (4 weeks)
- Health, dental, and vision benefits
- Career advancement opportunities
- Modern, collaborative workspace
- Performance-based bonuses
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to compliance and security protocols
- Participate in ongoing training and feedback sessions
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal communication skills
- Basic computer proficiency (typing, navigation)
- Strong problem-solving abilities
- Positive attitude and customer-focused mindset
- Ability to work flexible shifts (including weekends)
- No prior experience needed—training provided
- Bilingual (English/Spanish) a plus but not required