Job Description
Join our award-winning customer service team in the heart of NYC! Apex Customer Solutions is seeking motivated individuals to start their careers immediately in our dynamic call center environment. We offer comprehensive training, growth opportunities, and a supportive team culture. No experience required – we’ll teach you everything you need to succeed. Enjoy competitive pay, flexible scheduling options, and benefits including health insurance and retirement plans. Your journey to a fulfilling career starts here!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Meet or exceed performance metrics including call quality and resolution rates
- Collaborate with team members to improve customer experiences
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 25+ words per minute
- Basic computer proficiency with Windows OS
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening