Job Description
Join our award-winning customer service team in Louisville and kickstart your career without experience required! We're seeking motivated individuals to deliver exceptional support to our diverse client base. Enjoy comprehensive paid training, flexible scheduling options, and rapid advancement opportunities. Our modern downtown facility offers a collaborative atmosphere with performance bonuses and health benefits. No prior experience needed – we provide all tools for success!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in our CRM system
- Meet/exceed performance metrics (call handling time, resolution rate)
- Collaborate with team members to resolve complex issues
- Adhere to compliance protocols and security guidelines
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (GED accepted)
- Basic computer proficiency and typing skills (25+ WPM)
- Strong verbal communication abilities in English
- Ability to work in a fast-paced environment
- Positive attitude with customer service focus
- Reliable internet connection for remote work option
- Must pass background check and drug screening
- Willingness to work evenings/weekends as needed