Job Description
Launch your career in customer service with ConnectCare Solutions! We're seeking motivated individuals for our Mesa call center team with comprehensive paid training – no experience required! Join a supportive environment where your growth matters.
Why Join Us?
- Full-time positions with competitive pay ($15-$18/hr)
- Paid 4-week training program covering systems & soft skills
- Health/dental benefits after 90 days
- Clear career advancement paths
- Modern downtown Mesa location
Perfect for recent graduates or career changers seeking stability and growth.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Meet performance metrics (call volume, resolution time)
- Collaborate with team members on complex issues
- Adhere to compliance and security protocols
- Actively participate in ongoing training sessions
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Basic computer proficiency (Windows, typing 25+ WPM)
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts (evenings/weekends possible)
- No prior call center experience needed
- Pass background/drug screen checks
- Must be authorized to work in the US