Job Description
Join our award-winning customer service team in Seattle! ConnectSphere Solutions is hosting a hiring event for motivated individuals with no prior experience. We provide comprehensive paid training, career advancement opportunities, and a supportive team environment. Enjoy competitive pay, comprehensive benefits, and a dynamic workplace in the heart of Seattle's tech hub.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using knowledge base and troubleshooting protocols
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and skill development
Qualifications
- No experience required – we train from day one!
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts including weekends
- Positive attitude and problem-solving mindset
- Authorization to work in the United States