Job Description
Join Our Award-Winning Customer Service Team in Louisville!
Are you ready to launch your career in customer service? Peak Performance Solutions is seeking motivated Entry-Level Call Center Representatives to join our dynamic team in Louisville, KY. No prior experience required – we provide comprehensive training! Enjoy competitive pay, flexible scheduling, and a supportive work environment with immediate start opportunities.
Why Work With Us?
• Industry-leading benefits package
• Career advancement opportunities
• Modern downtown office with free parking
• Team-based incentives and recognition programs
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (call volume, quality scores)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training sessions
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts including weekends
- Problem-solving mindset with attention to detail
- Positive attitude and team player mentality
- Reliable transportation to downtown Louisville office
- Must pass background check/drug screening