Job Description
Join our dynamic team at ConnectCare Solutions and kickstart your career in customer service! We're seeking enthusiastic Entry-Level Call Center Representatives to deliver exceptional support to our clients in Kansas City. With competitive pay, comprehensive training, and immediate start opportunities, this is your chance to grow professionally while making a real impact. Enjoy a supportive environment, flexible scheduling options, and opportunities for advancement. Apply today and become part of our award-winning team dedicated to excellence!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to improve customer experiences
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service or call center experience
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Typing speed of 30+ WPM with high accuracy
- Problem-solving mindset with attention to detail
- Flexibility to work evenings/weekends as needed
- Positive attitude and team-oriented approach