Job Description
We are thrilled to announce a Hiring Event for enthusiastic individuals looking to kickstart their career in customer service! We are currently seeking Call Center Representatives in Portland, Oregon. Whether you are an experienced professional or a complete beginner with a great attitude, we want to hear from you.
Why Join Us?
- Immediate Start: Onboarding begins as soon as you pass the interview.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on shift and experience.
- Benefits: Health, dental, and vision insurance available after 90 days.
- No Experience Needed: We provide comprehensive paid training.
Don't miss this opportunity to work with a dynamic team in a modern, collaborative environment.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a friendly, professional demeanor.
- Resolve customer issues and complaints efficiently to ensure high satisfaction ratings.
- Document all customer interactions and account information accurately in our CRM system.
- Follow established scripts and call guidelines to ensure consistent service quality.
- Collaborate with team leads and support staff to escalate complex issues appropriately.
- Meet daily and weekly performance metrics, including call volume and average handle time.
Qualifications
- High School Diploma or GED is required.
- Strong verbal communication skills and a clear speaking voice.
- Basic computer proficiency (typing skills and navigating web browsers).
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Reliable internet connection and home office setup (if remote/hybrid).
- Must pass a background check and drug screen.