Job Description
Join our award-winning customer service team and launch your career in Detroit's thriving call center industry! We're seeking motivated individuals with no prior experience to deliver exceptional support to Fortune 500 clients. Enjoy competitive pay, comprehensive training, and immediate start opportunities in our state-of-the-art downtown facility.
As a key member of our support team, you'll drive customer satisfaction through seamless communication while building valuable professional skills. We offer flexible scheduling, performance bonuses, and clear pathways to advancement into senior roles.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in real-time
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team leads to improve service processes
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication skills
- Ability to multitask in fast-paced environments
- Basic computer literacy and typing proficiency
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Detroit
- 18+ years of age (required)