Job Description
Join our award-winning customer service team as a full-time remote Call Center Agent! Enjoy the flexibility of working from home while delivering exceptional support to valued clients across Cleveland, OH and Texas. We offer competitive pay, comprehensive benefits, and a supportive virtual environment designed for your success.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Maintain detailed records in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads for continuous improvement
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent
- 1+ years customer service/call center experience
- Strong verbal/written communication skills
- Proficient with Windows OS and basic software
- Quiet home office with reliable internet
- Ability to work flexible shifts including evenings/weekends
- Must reside in Ohio or Texas