Job Description
Join Kansas City Connect Solutions and launch your career in customer service! We're seeking motivated Entry Level Call Center Representatives to support our clients across Missouri and Illinois. No experience required – we provide comprehensive training and a supportive team environment. Enjoy competitive pay, flexible scheduling options, and opportunities for growth. Start immediately and become part of a dynamic team dedicated to excellence.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and provide accurate information
- Document interactions and maintain detailed case records
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to improve service delivery
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Ability to work in a fast-paced environment
- Customer-focused mindset and problem-solving aptitude
- Reliable transportation and punctuality
- 18+ years of age (required)