Job Description
Join our award-winning customer service team in Louisville, KY! We're seeking motivated individuals with no prior experience to launch their careers in our dynamic call center environment. Enjoy comprehensive training, flexible scheduling options, and opportunities for growth within our rapidly expanding organization. Work in a supportive, tech-enabled setting where your contributions directly impact customer satisfaction and business success.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to improve processes
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency with ability to learn new software
- Ability to work in a fast-paced environment
- Positive attitude with customer-focused mindset
- Reliable transportation to our Louisville facility