Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our community-focused support team! We're seeking compassionate individuals to deliver exceptional service to Boston and New York residents – no experience necessary. Enjoy the flexibility of remote work while making a real impact in your local community. Our comprehensive training program will equip you with all the tools needed to succeed. If you're a patient problem-solver with a passion for helping others, this is your gateway to a rewarding career in customer service.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat
- Resolve service issues and complaints with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document all interactions in our CRM system with meticulous detail
- Collaborate with cross-functional teams to resolve complex cases
- Identify and escalate priority issues to senior specialists
- Maintain deep knowledge of local services and community resources
Qualifications
- High school diploma or equivalent (no college experience required)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Reliable home office setup with high-speed internet
- Ability to work independently while collaborating with remote teams
- Basic computer proficiency with willingness to learn new systems
- Availability for flexible shifts including evenings/weekends
- Residency in Boston, MA or New York, NY area strongly preferred