Job Description
Join Chicago's fastest-growing call center team! We're seeking motivated individuals with no prior experience to launch their customer service careers. Our comprehensive paid training program equips you with all necessary skills to thrive in a dynamic environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our Fortune 500 partner network.
What We Offer:
- 4 weeks of fully paid hands-on training
- Comprehensive health/dental/vision benefits
- Tuition reimbursement programs
- Performance-based quarterly bonuses
- Modern downtown Chicago workspace
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service delivery
- Adhere to HIPAA/FCC compliance protocols
- Participate in ongoing skill development workshops
Qualifications
- No experience required – we train all new hires
- High school diploma or equivalent
- Excellent verbal communication skills
- Comfortable navigating multiple software systems
- Ability to type 30+ WPM
- Strong problem-solving aptitude
- Flexible availability (including weekends)
- Pass background/drug screening