Job Description
Join our award-winning customer experience team as a Remote Customer Service Specialist! We're seeking passionate professionals to deliver exceptional support to local clients from the comfort of their home office. Enjoy the flexibility of remote work while making a tangible impact in Jacksonville's vibrant business community. Our comprehensive training program ensures you'll thrive in this dynamic role.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and service issues using CRM systems (Salesforce experience preferred)
- Document interactions accurately in real-time to maintain quality standards
- Collaborate with cross-functional teams to resolve complex escalations
- Contribute to process improvements through regular feedback sessions
- Maintain strict confidentiality of customer data and company information
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in remote or hybrid setting
- Exceptional verbal/written communication skills with neutral accent
- Proficient in Windows OS and Microsoft Office Suite
- Reliable high-speed internet connection (minimum 25 Mbps)
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends as needed