Job Description
Join our dynamic team as an Entry-Level Call Center Representative in Louisville, KY! We're seeking motivated individuals with excellent communication skills to provide exceptional customer support. This full-time position offers immediate start, comprehensive training, and opportunities for career advancement. Enjoy competitive pay, flexible scheduling, and a supportive work environment.
Why Join Us?
• Competitive hourly wage + performance bonuses
• Paid training and development programs
• Health benefits and retirement plans
• Modern, collaborative workspace downtown
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (required)
- Minimum 6 months customer service experience (preferred)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and problem-solving mindset