Job Description
Join ConnectSphere Solutions' award-winning customer service team in the heart of New York City! We're seeking motivated individuals to kickstart their careers in our state-of-the-art call center facility. No previous experience is required – we provide comprehensive paid training and career advancement opportunities. Enjoy competitive benefits, flexible scheduling, and a supportive team environment. Perfect for recent graduates or career changers looking to grow in the thriving New York job market.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication skills
- Strong problem-solving abilities
- Basic computer proficiency
- Ability to work in a fast-paced environment
- Positive attitude and customer-focused mindset
- Must be available for day/evening shifts
- Authorization to work in the United States