Job Description
Join our dynamic team at Baltimore Customer Solutions Inc. and kickstart your career in customer service! We're hosting an exclusive hiring event for motivated individuals with no prior experience. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a supportive environment. No experience required – we provide all necessary training!
Why Join Us?
• Flexible day/night shift options
• Paid training and certifications
• Health/dental/vision benefits
• Career growth pathways
• Modern downtown Baltimore location
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM software and knowledge bases
- Document interactions accurately in customer records
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Clear background check and drug screen
- Strong communication skills (written & verbal)
- Basic computer literacy and typing proficiency
- Ability to work in fast-paced environment
- Reliable transportation to downtown Baltimore
- Positive attitude and willingness to learn