Job Description
Join our award-winning customer service team and launch your career with no experience required! ConnectServe Solutions is seeking motivated individuals for our paid training program in Chicago. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. No prior experience needed – we’ll teach you everything you need to succeed in dynamic customer service roles.
Why Join Us?
• Paid Training: 4-week paid program covering systems, communication, and problem-solving
• Career Growth: Clear advancement paths to senior roles and team leadership
• Benefits Package: Health insurance, 401(k) matching, and paid time off
• Modern Workplace: Collaborative downtown Chicago office with flexible scheduling
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in case management systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to compliance standards for data protection
- Participate in ongoing training to enhance skills
Qualifications
- No prior experience required – open to all backgrounds
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening
- Authorization to work in the United States