Job Description
Join our award-winning customer support team in Kansas City! We're seeking motivated individuals to deliver exceptional service to clients across industries. No experience required – we provide comprehensive training and career advancement opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Start your career in customer service today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Basic computer proficiency with typing accuracy
- Customer-focused mindset and problem-solving abilities
- Reliable transportation to our downtown KC facility
- Flexible availability including evenings/weekends as needed