Job Description
Join our dynamic team at Columbus Customer Solutions and launch your career in customer service! We're seeking enthusiastic individuals to provide exceptional support via phone, chat, and email. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Immediate start positions available for motivated candidates ready to grow with us.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics for quality and efficiency
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and positive attitude
- Basic computer literacy (typing 30+ WPM preferred)
- Must pass background check and drug screening