Job Description
Join our dynamic team at CustomerConnect Solutions! We're hosting a hiring event for entry-level call center representatives in New York and California. No experience necessary – we provide comprehensive training to launch your career in customer service. This is your opportunity to develop essential communication skills while supporting diverse clients across multiple industries.
Why Join Us?
- Competitive hourly pay + performance bonuses
- Clear career advancement path
- Comprehensive benefits package (medical/dental/vision)
- Flexible scheduling options
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Basic computer proficiency (typing, CRM software)
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts (including weekends)
- Previous customer service experience (preferred but not required)