Job Description
Join our award-winning remote call center team and deliver exceptional customer experiences from the comfort of your home. ConnectServe Solutions is seeking motivated individuals to handle inbound/outbound calls for Fortune 500 clients in Minneapolis. Enjoy flexible scheduling, competitive pay, and comprehensive training. No commute, no office politics – just professional growth and work-life balance. We provide all necessary equipment and ongoing support to ensure your success.
Responsibilities
- Handle 40-60 calls daily with high-quality customer service standards
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions accurately in Salesforce and maintain call logs
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service delivery
- Participate in weekly training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Typing speed 40+ WPM with 95% accuracy
- Quiet, dedicated home office space with reliable internet
- Proficient with Microsoft Office and CRM platforms
- Exceptional communication and problem-solving skills
- Ability to work independently and manage time effectively