Job Description
Launch your career in customer service with our award-winning call center team! We're seeking motivated Entry Level Call Center Representatives to join our Wichita, KS headquarters immediately. No experience necessary – we provide comprehensive training and growth opportunities for dedicated individuals.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Comprehensive benefits package (health, dental, vision)
- Clear career advancement path to team lead/supervisor
- Modern, energy-efficient workplace with free parking
- Fun team culture with monthly social events
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Meet/exceed key performance metrics (call volume, resolution time)
- Document interactions accurately in customer database systems
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and data security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency with Windows OS
- Ability to type 25+ WPM
- Flexible schedule including evenings/weekends
- Customer service mindset with problem-solving aptitude
- Must pass background check and drug screening
- Authorized to work in the United States