Job Description
Join ConnectCare Solutions as a Customer Service Representative and kickstart your career in the thriving Albuquerque call center industry! No experience required—we provide comprehensive training to help you succeed. Our modern downtown office offers a supportive environment with competitive pay, growth opportunities, and benefits including health insurance and 401(k) matching. Don't miss our exclusive hiring event on October 15th! Perfect for career changers, recent graduates, and anyone seeking stable employment with advancement potential.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution times
- Collaborate with team members to improve customer satisfaction
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills and clear speaking voice
- Basic computer proficiency with ability to learn new software
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- Valid government-issued ID