Job Description
Join our award-winning customer service team in Boston! No experience is required – we provide comprehensive training to launch your career in the dynamic call center industry. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Our supportive environment values teamwork and growth, making this ideal for recent graduates or career changers.
Benefits include:
- Health insurance (medical/dental/vision)
- Paid time off
- 401(k) with company match
- Free parking
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory requirements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Excellent verbal communication skills
- Strong problem-solving abilities
- Basic computer proficiency
- Ability to work in fast-paced environment
- Positive attitude and customer-focused mindset
- No prior experience required (training provided)
- Must be authorized to work in the US