Job Description
Join our award-winning team as a Night Shift Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support during evening hours. This immediate-start position offers competitive pay, comprehensive benefits, and career growth opportunities.
What We Offer:
- Industry-leading compensation with performance bonuses
- 100% paid training and certification
- Health/dental/vision insurance after 60 days
- 401(k) with company match
- Tuition reimbursement program
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shifts
- Resolve billing, technical, and product-related issues with first-call resolution
- Document interactions in CRM system with 100% accuracy
- Meet/exceed KPIs including CSAT scores and handle time targets
- Collaborate with escalation team for complex issue resolution
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to type 40+ WPM with 98% accuracy
- Available to work flexible night shifts (10 PM - 6 AM)
- Problem-solving mindset with conflict resolution expertise