Job Description
Join Our Hiring Event! No Experience Needed!
Oakland Connect Solutions is seeking motivated individuals to join our dynamic call center team. We provide comprehensive training and career growth opportunities for those ready to launch their professional journey. If you're passionate about helping others and seeking a stable career with advancement potential, this is your opportunity!
Why Join Us?
- Competitive hourly pay plus performance bonuses
- Free industry certification program
- Health benefits after 90 days
- Paid training and ongoing development
- Modern downtown Oakland workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone and email
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Meet daily performance metrics (quality/speed)
- Collaborate with team members to improve processes
- Adhere to company compliance and security protocols
- Participate in weekly coaching sessions
Qualifications
- No prior experience required – we train you!
- High school diploma or equivalent (GED accepted)
- Clear communication skills (verbal/written)
- Basic computer literacy and typing ability
- Positive attitude and customer-focused mindset
- Ability to work flexible shifts (including weekends)
- Reliable transportation to downtown Oakland
- Pass background check and drug screening