Job Description
Ready to launch your career in customer service? Customer Connect Solutions is seeking motivated Entry-Level Call Center Representatives for our Sacramento location. No experience required! We offer comprehensive paid training to help you succeed in a dynamic, supportive environment. Join our team and enjoy competitive pay, career advancement opportunities, and a positive work culture focused on employee growth.
As a key member of our customer support team, you'll handle inbound/outbound calls, resolve inquiries, and provide exceptional service. Our 4-week paid training program ensures you're fully prepared to excel. We value attitude over experience and are committed to helping you build a long-term career in the call center industry.
Responsibilities
- Handle 50-80 daily calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to company protocols and regulatory requirements
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new systems
- Positive attitude and willingness to learn
- Reliable attendance and punctuality
- Ability to work in a fast-paced environment
- Customer service mindset (prior experience helpful but not required)
- Must pass background check and drug screening