Job Description
Join our award-winning customer support team and deliver exceptional experiences from the comfort of your home! Innovate Solutions Group is seeking dedicated Weekend Customer Service Representatives to support our growing client base in Fort Worth. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact.
Why Work With Us?
- Remote work with full equipment provided
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career advancement
- Team-building activities and recognition programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with support teams for complex escalations
- Participate in continuous improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent
- Strong written/verbal communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work independently in remote environment
- Weekend availability (Saturday/Sunday shifts)
- Basic technical troubleshooting skills
- Bilingual English/Spanish highly desirable