Job Description
Launch your career with Customer Connect Solutions Inc., a premier customer service provider in Louisville! We're seeking motivated Entry-Level Call Center Representatives to join our dynamic team immediately. No experience required – we provide comprehensive training to set you up for success!
Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth is prioritized. Our state-of-the-art facility offers modern amenities and a collaborative culture focused on excellence.
Why Join Us?
- Comprehensive paid training program
- Health, dental, and vision benefits after 60 days
- 401(k) with company match
- Tuition reimbursement opportunities
- Career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries professionally
- Resolve customer issues using established protocols
- Document interactions in CRM systems accurately
- Meet performance metrics (call volume, quality)
- Collaborate with team members for seamless service
- Adhere to compliance and security guidelines
- Participate in ongoing training initiatives
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Basic computer proficiency
- Ability to type 25+ WPM
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Louisville
- Must pass background check
- Availability for flexible shifts (including weekends)